Operating in Crisis: A Leader's Guide

By McChrystal Group

Our Leader’s Guide will provide you the foundation you need to lead your team through a crisis.

Crises are a natural function of all organizations in competitive industries. But when crises arise, the best-prepared organizations know that their standard practices can no longer meet the demands of the current reality. To adjust, they must effectively re-focus their efforts before rapidly moving to act. This document outlines our Leading through Crisis Framework:

SECTION 1: LEADING THROUGH CRISIS

Leaders are critical in crisis response – now more than ever, they must balance the steps needed to keep the organization viable and the team committed.

SECTION 2: ASSESS YOUR OPERATING ENVIRONMENT

Define the current reality, both internally and externally. Based on what you know (i.e., facts) and what you believe to be true (i.e., assumptions), develop a prioritized plan.

SECTION 3: ALIGN YOUR TEAM ON THE PRIORITIZED PLAN

Decide on the plan, coordinate it horizontally across your leadership team, and then cascade it vertically within your organization. Set simple rules for communication that will provide you with the feedback loops you will require to adjust your plan as the environment changes – which it will.

SECTION 4: ACT ON YOUR PLAN

Ensure communications are robust and frequent enough to empower leaders at every level, so that you are receiving regular feedback on what is working, what is not, and what has changed in your operating environment. Based on this feedback, restart the cycle and adjust your plan.

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