No Turning Back: Norman Wright

By McChrystal Group

Meet Norman Wright, Executive Vice President and Chief Customer Experience Officer at UnitedHealth Group. Norman, a long time friend of McChrystal Group, brings a calm, analytical mind, and 34 years of experience to the conversation with Stan and Chris. Norman speaks to the protests following George Floyd's murder, shares what it was like to fight against the war that is COVID-19, and how he thinks about balancing the risk of healthcare transformation when change is needed.

The UnitedHealth Group headquarters are in Minneapolis, Minnesota. In June 2020, after George Floyd's murder, the city took on a new significance: as protests erupted across the city, and the nation at large. You could see the smoke rising from the protests from some UnitedHealth Group's windows.

Norman Wright, Executive Vice President and Chief Customer Experience Officer at UnitedHealth Group, saw firsthand how these protests were affecting their customers and partners. When invited by then-CEO Dave Wichmann to speak to his experiences as an African American leader in the moment, Norman accepted, speaking to their organization of over 300,000 people.

Norman, a long time friend of McChrystal Group, brings a calm, analytical mind, and 34 years of experience to the conversation with Stan and Chris. Beyond speaking to the protests following George Floyd's murder, he shares what it was like to fight against the war that is COVID-19, and how he thinks about balancing the risk of healthcare transformation when change is needed. It's a timely, thought-provoking discussion we know you all will enjoy.

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