CASE STUDY: MCCHRYSTAL GROUP SERVICES
Unified Cross-Functional Approach to Leadership and Succession Planning
McChrystal Group partnered with a globally-dispersed 2,500-person organization to develop a robust, repeatable leadership development program to strengthen its leadership succession planning and cross-functional camaraderie. The program created organization-specific communication and decision-making processes that participants owned, adapted, and cascaded throughout the organization. Additionally, the program built crucial business relationships among the participants that have helped the organization break down silos and build trust as a cross-functional group.
Why this industry/problem set is relevant in the world today:
McChrystal Group worked with an industry-leading provider of oilfield supplies delivering supply chain solutions throughout the value chain, such as procurement, inventory, and warehouse management logistics.
With their performance so closely tied to the oil and gas market, declining oil prices forced the company to reconsider its operating model. After a series of “efficiency exercises”—e.g., cutting costs and reducing margins— company leadership determined that operational changes could not overcome a lack of shared leadership principles, which they considered foundational to building the next generation of company leaders. The organization needed to cultivate the company’s next generation of executives while equipping each business function with a cohort of committed leaders who underwent the same training and could develop cross-functional bonds that would allow the organization to adapt to an increasingly uncertain energy market.
While oil prices have recovered, the energy sector’s volatility remains, validating the company’s emphasis on retaining and cultivating leaders capable of applying and cascading leadership best practices. Moreover, with the “great resignation” continuing to disrupt, the long-term leadership development partnership serves as a model for organizations that wish to embrace intentional succession planning and foster high cross-functional collaboration.
In 2017, the client faced a tumultuous oil market that exposed operational inefficiencies left unaddressed after a series of failed acquisitions and favorable market conditions. While efforts to reduce operational inefficiencies and leverage competitive advantages provided some alleviation, the organization concluded it needed to invest in its leadership to drive fundamental change throughout the organization. The organization identified structural challenges like unclear executive leadership succession, tenuous cross-functional collaboration, a need for greater leader diversity, and a siloed global network of teammates who did not identify as a cohesive ‘one company’ team.
Partnering to build and refine this program over five years, McChrystal Group introduced a leadership language and toolkit that over 70 participants carried back to their teams, resulting in seven of the first cohort participants earning C-Suite and Senior Vice President roles. Additionally, the capstone application project element of the program challenged participants to apply the leadership concepts they were learning to a specific business problem. For example, one cohort was tasked with reducing working capital to 20%, a metric they were able to meet, surpass and sustain. Over the course of the program, they collaborated as a team to achieve this outcome, innovating new automation methods and saving the organization millions in the process.
The learner journey was delivered by McChrystal Group expert facilitators through various methods, including presentations, videos, discussions, group activities, simulations, and individual exercises. The program included “stretch” experiences wherein participants had the opportunity to engage in events outside of the typical classroom setting that enhanced the learning experience.
The strategy and tailored approach was developed with high stakeholder collaboration, a two-day workshop with the company’s Executive Leadership team, and key stakeholders from various functions within the organization to understand their operating environment and leadership challenges.
The Executive Leaders program equipped the next generation of top leaders with the critical behaviors and tools needed to lead their teams into the future. Approx. 60% of leaders that progressed through the program advanced to the organization’s C-Suite or Senior Vice President level.
A Common Leadership Language & Toolkit
McChrystal Group equipped participants with common leadership principles, frameworks, and tools. At each touchpoint, leaders could discuss, debate, interact and share knowledge for immediate workplace application. The train-the-trainer program scaled the program's efforts.
Improved Leadership Diversity
McChrystal Group met with the program’s sponsors after the first iteration and identified the lack of diversity within their cohort—e.g., only one female leader in a cohort of 15+. Thankful for the candor, the company’s team committed to increasing participant diversity, culminating in the last cohort being 50/50 men and women, and a significant increase in representation from people of color.
Capstone Programs Deliver RoI, Empowerment, & Cross-functional Camaraderie
The program incorporated a capstone project focused on actual business challenges for the participants to leverage program learnings, collaborating over a year period and presented as a business initiative at the end of the program.
Jim Huggins serves as a Partner at McChrystal Group leading business development, operations, and client team execution.
Barrett Moorhouse is a Principal, where he has advised a multinational oil and gas corporation through their strategic shift from geographic siloes to cross functional performance.
Ted Delicath is an Implementation Principal committed to serving clients through structuring and solving problems with them.
Nicole LeFort is a Senior Program Manager within McChrystal Group Academy, where she assists in the implementation and execution of our leadership development offerings.
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