Do This Not That

Communicating in easy-to-understand language helps employees receive and process new information and improves their overall morale. Leaders can also utilize storytelling to deliver critical ideas. The story will not only be more memorable, but it will also provide your employees with a real-world example that can likely be applied across a wide spectrum of contexts.

Leaders can also communicate the big picture by first introducing the concept, for example, a new strategy or priorities for the quarter, and then follow it up with a short-term focus on the nearest milestone that allows the employee to contextualize the path forward. This will shift employees' attention to where it needs to be — the task and expectations immediately in front of them.

Build these transparent communication habits into your operating rhythm to ensure they don’t slip through the cracks. A thoughtfully designed operating rhythm can also be utilized to highlight under-leveraged voices within an organization, as well as promote community-building within a remote environment.


As a leader, you have to constantly keep the vision in front of your people. So much so that you're sick of it. You're going to be sick of talking about it all the time, and you're going to think you're on your soapbox all the time.”
Jake Harriman, Senior Advisor at McChrystal Group
Founder and CEO of More Perfect Union


In most cases, employee engagement surveys put a band-aid on complex and layered issues that require process improvements to support desired behavior changes.

Healthy organizations create an environment for lasting employee engagement, operate with extensive and intentional communication channels, a healthy collaboration culture, open lines for information sharing, and pervasive honest feedback with real accountability. Traditional engagement surveys can tell you if individuals, teams, and functions are engaged but rarely will pinpoint the strength or weakness of these three critical organizational capabilities that if unaddressed will continue to limit the potential of your organization.


Improved processes will help unite people around a common vision and set of priorities, inspiring people to do their best work. Learn how with our curated collection of resources.